Just as it is for elephants, successful relationships between people—in life and business—depend on good communication. Effective communicators understand that it’s not always best to use a lot of words when relaying an idea. In fact, the more words we use, the more our message can be obscured.
Each parcel of words we deliver are accompanied by a nonverbal message that provides insight into the spoken meaning. Skilled communicators understand how critical both verbal and nonverbal exchanges are, and frequently display the following characteristics: